B2B Tech Talk with Ingram Micro
B2B Tech Talk with Ingram Micro

Episode · 3 weeks ago

Exploring The Soulful Side Of Tech

ABOUT THIS EPISODE

Social media began with a promise of connection, community and progression. Reality has proven to look different in the form of hateful messages, online predators and countless threats open to any teen or child with access to the internet.  

We have a mission to spread the word on digital citizenship and what each of us can do to combat these risks. 

Shelby Skrhak speaks with Patrick Smith, technology consultant at Ingram Micro , about: 

- Soulless to soulful work 

- Teaching cybersecurity hygiene

- The cybersecurity talent gap 

To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk 

Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify,Apple Podcasts or Stitcher. Or, tune in on our website.

You're listening to B two B Tech Talk with Ingram Micro, the place to learn about new technology and technological advances before they become mainstream. This podcast is sponsored by Ingram Micro's Imagine Next. It's not about the destination, it's about going someplace you never thought possible. Go to imagine next dot ingram micro dot com to find out more. Let's get into it. Welcome to B two B Tech Talk with Ingram Micro. I'm your host Shelby Skirt Talk, and my guest today is Patrick Smith, technology consultant for Ingram Micro. Patrick, welcome, Thanks Shelby here. Excellent. Well, today we're talking about something a little different than usual. We're talking about social media kind of society and this concept of soulful work. So trellis CEO Brian Palmer. He spoke at in October tech conference about a topic that really seemed more ted talk than tech talk, and it was this idea of you know, soulless two soulful work. So if you would kind of introduce us to that that conversation, that speech that he gave, uh and what he meant by you know, soulless too, soulful work. Sure, So Brian started off by saying that social media has become a destructive force in our lives. And I agree with Brian of witnessed firsthand many of the destructive capabilities of social media and maybe you've experienced them also. But it seems like users can hide behind the anonymity of a screen name and they think they could do or say whatever they want without any repercussions, whether it's cyber bullying, hate speech, threats of violence, and just think about the impact that these actions have on our youth. Right. Their actions cause anxiety, depression, and so many other social disorders with our youth. Now. Social media was first developed and promoted as a platform that could help unite us, right, but today it's actually divided us, literally tearing friends and families apart. And the challenge is that many of these social media companies are not doing enough to protect our children from these activities. They're not doing enough to protect our teenagers or adults and even the elderly. Now, the fact is social media companies are more concerned about their profits from selling advertising statistics about their users than actually protecting them from harm. And this is what is described as soul this work. Now, my heart actually goes out to the employees of the social media company, and Brian states perfectly in his...

...discussion when he says, in the lucuscosis, founded on the promise of bringing the world closer together and fostering community, these companies attracted countless smart, talented people who wanted to be part of that very mission. And he goes on to say, but many of these employees have come to the realization that social media often does more to sever than to unite. Working for these companies no longer aligned with their values, and as a result, they're leaving their jobs and droves their in search for most soulful work. Work they could be proud of, work that offers them a higher purpose, work providing a chance to change the world, work like cybersecurity. And that's an end quote. So you know, and quite honestly, with the current cybersecurity talent shortage, there's a huge opportun tunity for some of these employees to go from that soul less work to more of a soulful work. And that's really the premise of of that to our state conference speech. Yeah, well, I understand that you actually in your in your background, you had kind of headed up a cybersecurity for kids type of educational program. Tell us a little bit about that, sure, So I'm actually, you know, over the past ten years, I've had the distinct pleasure of volunteering within my local and surrounding communities by providing presentations for students and parents on three very important topics. Computer security, which is you know, talking about keeping your stuff safe. Online security, which is keeping our kids safe while online. And I think the most important, you know, cyber ethics, and that is how to behave and act responsibly while on the internet. Now, I've been lucky enough to present the message of online safety too over three thousand students, teachers, and parents at venues like summer camps, boy Scout meetings, church youth organizations, and even local elementary schools. And if it's not readily a parent, I really enjoy doing this kind of sull for work. Now parents can do it too, right, So I encourage you to start right now by opening up the lines of communications by having discussions with your kids about understanding the dangers and clearly identifying the potential risks that are involved with the child's online activities. Now I get it. You know, some parents are not so tech savvy and maybe could use little help. Right. So I have a couple of resources with having these these discussions with the children. The first is the National Cybersecurity Alliance and their website is Stay Safe Online dot org. There's a lot of digital resources available...

...for parents, things like tip sheets on how to have that talk with your kids, videos, articles, and so much more. Another resources FBI s OS program and SS just stands for Safe Online Surfing and their website is s O s dot FBI dot gov. The SS program is free educational program for children that teaches UH, cyber safety that helps them to become digital citizens in a fun and engaging way. Right, So there's a lot of fun activities for the kids. Parents and kids can use the s OS website at home at any time. Just visit s OS at FBI dot gov and pick the appropriate grade level and go learn together or should I say, go learn some soulful work together. And uh, you'd also mentioned, you know, we had a previous discussion about this topic kind of preparing for this episode, and you mentioned that you're part of the FBI Info Guard, which is a voluntary organization that's kind of dedicated to pushing this message forward. About cybersecurity safety. Tell us a little about that, and and why then this all connects because you are you know, obviously very well informed and you know, deeply connected to this topic of online security and safety. So then it's become your kind of soulful work to uh to do this, I guess, tell us a little about that. That program. Yeah, absolutely, so the FBI in for Guard is a collaboration between the FBI and cybersecurity professionals in the public sector, right, so it allows us to share threat information with the FBI, and then in turn, they share their threat information with us as well. So it's a great way of really doing research on some of the threats that are available, some of the ways that we can help to prevent some of these threats. And and most importantly, you know, and the soulful worth that I really enjoyed doing. Like I said, I love volunteering within the communities to help keep our kids safe. And you know, it's then my matra that you know, if I can help save the life of one child, it's worth all the time and if I put into it. So it's a great organization to be part of. Well. In that talk by Brian Palmer, you know, he said that of you know, survey people believe that social media does more harm than good is a lot and so you know, it seems, yes, we know that social media companies mean that they they're they're not nonprofits. Certainly they are there too to make money. But why are we focusing very, very, you know, finitely on what companies can do. Because that's the thing is that, you know, so the...

...media companies can't necessarily control the actions of people. There's always going to be somebody that you know that never learned those cyber ethics and and basically does believe that you know, they're they've completely wiped away all those social morays just by being anonymous and aline. But talk to us about why then it's imperative to look at what companies are doing, what the social media companies are doing to keep us safe and secure. Yeah, absolutely, I mean you hit the nail right of the head. It's definitely become the wild, wild West, right. People are doing things and saying things, and just they feel that, you know, as I've mentioned before, they're doing it behind the anonymity of a user name, and they feel that they have no repercussions of whatever. For whatever they're doing. So, you know, companies are doing a lot of type, a lot of education right to help with their cyber security hygiene, if you will, right, making sure that they don't click on every single email or link that that they see come across their their outlook. Make sure that you know, they don't they don't accept random you know, friend requests or whatever, and you know, that type of cyber hygiene. If they're practicing at home, it's my hope that they bring that cyber hygiene into the workplace and it follows them wherever they're going. So making sure that we're providing adequate training for the users to make sure they identify, you know, some of the risks that are involved and you know, how to how to react to some of those risks. Yeah. Yeah, Well education, uh, you know, educating people about you know, what's safe, what's not safe. A little bit of the cyber ethics. That concept interests me because it feels like there's etiquette everywhere and sometimes it's not as obvious too to some users than others. So for people that maybe don't realize that that cyber ethics her a thing that it isn't the wild wild West that we do have social morays to follow and and you know, just like we taught or we learned that you don't go, you know, shouting things at all cats. You know, there's also a kind of a element of these ethics in cyber social media, security, hygiene, all of those things that you're talking about. So tell us a little bit about why Trellis is particularly involved with this idea of educating people to what's important, to keep an eye on, what's important of what you click on, how you click on it, where you are in social media. I guess how you're how you're being a digital citizen. Sure, I mean, and you know, the whole point of you know, training the employees is to make sure that they're trying to eliminate or Russians eliminate, but you know, reduce the amounts of risk that are that's going to be coming from our actions. I think I remember seeing like of...

...the types of threats that we get within our organizations are because of something that the end user did, whether they clicked on an email, clicked on a link, just something there's there's some type of action that the user did, and that's the reason why we have so many threats that are involved with our environments. Right, So, the more education that we could do to help prevent them from you know, from having these risks come in the first place, helps you to just mitigate those risks in the first place. Right, Right, So you mentioned the cybersecurity professionals out there. We already know that there has been a huge talent shortage out there, and it's been even more evident within the you know, the cybersecurity industry just because you know, things have never been more critical yet. It's, uh, it's very difficult for for companies to hire, let alone with attain these professionals that are really the first line of defense a lot of times against the risks and harm that is out there. Explain a little bit about that, about this cybersecurity talent gap. Absolutely so. According to a recent cybersecurity workforce study, there's an estimated three point four million cybersecurity workers shortage in two now in the U. S. Alone. That's more than seven hundred thousand unfilled cybersecurity jobs. So what can we do to fill these soulful cybersecurity positions? Right? That's the question we get all the time. First, we need to get our youth excited about cybersecurity. And technology. I'm really excited and really encouraged by all of the STEM programs that are out there currently being offered to our youth. Right, I'm really encouraged by seeing more and more cybersecurity programs that are being offered by colleges and university so as a good start. But what we've really need help in is getting in front of these students more talking about the benefits of cybersecurity. And of course, as I mentioned before, you know, one of the side benefits of this is starting off young with what I like to call, you know, good cyber hygien Hopefully that will you know, follow them whenever they start to begin, you know, working in their respective fields. Right. Secondly, we need to continue promoting a more diverse and inclusive work environment. Now, I'm a firm believer that everyone is capable of having that million dollar idea, right, regardless of their education, regardless of their aid, regardless of their the race, or regardless of whatever. Right, everyone has the ability to draw from their own cultural experiences and help the foster and and become more innovative within the working place. So everyone needs a chance at soulful work. And lastly, companies that help to provide trainings and workshops...

...or whatever else that that need to promote within their own company. Right, there's a lot of wonderful cyber security trainings that are available better fact ingram Micro for example, provides access to a huge library of LinkedIn learning videos and courses and it really helps to you know, people from promoting within employees can also take advantage of educational assistant programs that are available to help equip them for any type of future open cybersecurity positions within the company. So to connect the dots here, soull liss work are often soull list companies that are putting profits over not just security, but you know somewhat, you know, because some of the blatant harm that is taking place out there. We have seen that, especially young professionals, they realize that, you know, if they don't believe in a mission, if they don't believe in the work that they're doing, which is not going to do it. And that's not a statement of you know what, I don't want to do this, it's you know, you need to know that what you're doing matters. And so if that is the idea of soulful work, then what is the I guess what's the call to action? Then if you know, for somebody that is doing soulless work that doesn't believe and the work that they're doing that doesn't believe that the company that they're working for is taking those harms seriously, how do you transition? How how do you find a career that gives you that satisfaction that, Okay, I am doing soulful work. I'm doing work that makes a difference and it's important, sure, sure, yeah, I mean absolutely better. Fact, when I was young, I had a teacher that said, if you find something that you enjoy doing, you're never gonna have to work another day in your life. And you know, finding something that you that you enjoy. Cybersecurity is something that I actually enjoy and you know, and I help companies that help people. I helped kids to stay out of trouble really and that really, to me is very satisfying. So that's my soulful work, right, And I would suggest you know, doing do your research. You know, there's tons of research resources that are available on what soulful work is. Right, matter of fact, www dot soulful work dot com. It's a replace to start to learn more about you know what is meant by doing soulful work. Um, and if you haven't done so already, I highly recommend that you watch the URSA presentation by Brian Palmer on and and it's his title soul As to Soulful Securities, Chance to Save Chech right, and it's actually inspired me to continue on with the conversation of doing soulful work. So thank you Brian for that. There's also a linked in hashtag, so you can subscribe to soulful work posts with yes, you guess it hashtag soulful work. So there's a lot of resources out there available to help you learn more about soulful work and see if that's something that you wanted to Got it, got...

...it? I'm curious. Do you do you have kids yourself? Friend? I'm out for Brian. I feel like I am getting that. Uh yeah, that's free from the source. Start that again. Uh so, do you have kids yourself? Patrick? I do so. Actually they're olders, are there, thirty and thirty two. But I do have three grandkids. You know, there are three, five and twelve respectively. So luckily I've I've gotten past you know, I got the thirty and the thirty two year old past, you know, the whole Yeah, they didn't grow up, did they know? They did not. But it's the grandkids that really SCREMENTI death. You know, just what they're going to be faced, you know, from an internet perspective over the next couple of years. It just it just scares me, right, And that's that's really what drives me to help to teach these kids on you know, what are some of the risks that are available out there, and how to stay safe and to make sure that those those threats don't happen to them. So that that's really why I you know, I'm striving to to do this type of solul for work. So it really drives me right, right, you know, with regards then to uh to some of the more harmful social media forms and activities that our youth are really being exposed to all the time. What can we do to protect our families. What are some of the things that you especially in your own house and and you know and grandchildren's homes really drive home for them. Yeah, absolutely, And like I said before, you know, some of the the activities that even parents can do with their kids and whether it's you know, finding somebody that provides these type of online seats for kids trainings or if you want to try it yourself. You know, there's there's a lot of resources available. Like I said, you know, stay Safe Online dot org as well as the s os, FBI dot gov. Those are some really really nice websites that you can actually sit down with your kids and go through the program with them and and help to open those lines of communication up with the children. The biggest thing is is a lot of parents, I think they know what their kids are doing online, and there's a huge gap between what they think that their kids are doing online and what they're actually doing online. And the more that we can educate ourselves with you know, these are these are the threats that are out there, the better that we can protect them, right because there are so many applications and I hate to say this, but there's applications out there that the kids know how to hide some of their online activities. A matter of fact, there's a calculator app that it looks just like a calculator, but if the the kid types in a certain formula, whether it's you know, three divided by wand or whatever, um, they it unlocks a certain portal where they can hide some of their chat usage, and there's some of their videos and their their posts and is it's just crazy that these these applications are even a So the more that we can...

...educate parents, the better that we can help to protect the kids and other things too, just you know, things like don't allow the kids to have a computer that's out of sight, right, have in a visible someplace that has high traffic. The last thing you want to do is you know you're walking by, and also and you see the screen shrink, Yeah, maybe something's going on, right, So making sure that it's visible to everybody within the family, and just have those conversations of you know, what what is stranger danger? You know, people that are asking to be your friends may not be who they're really you know, saying that they are, So just be careful with that and and just know all the different things like that. And there's so many resources that are available to help keep our kids safe. And and like I said, that's just something that that I really love doing that type of slow for work. Yeah, well, really interesting discussion and important discussion to have. Then, So as we do start to wrap up, well, let me ask you quickly, you know you've mentioned some source some resources that people can go to for for more information. Are there other places that, uh you know that parents and people can turn to for for a start in educating themselves. Yeah. Absolutely, So it could reach out three directly. I'd be more than happy to to guide them to any type of resources. I may have even some resources that I could share with you some of the parents, some of the educators perhaps reach out to me at Patrick that Smith at ingram micro dot com more than happy to help out. Excellent. As we do wrap up our episode, we also asked our guests the same final question, and that's where do you see technology going in the next year. So as we start to wrap up our year and come into where are we going to be? Patrick? Sure? I mean here at Ingram Micro, we have a center of excellence and our team has a list of several key security trends, things like you know, security frameworks, zero trust networks. You might have heard of SASSY which is Secure Access Service edge casby Cloud Access Security Broker, just to name a few, right, and these and many other key security trends are actually listed on our Ingram Micro security line card at security line card dot com and By the way, if you haven't already seen the Security Line Card, it's an awesome resource that highlights the various security solutions that are available from Ingram Micro and matches each of these security offerings to their corresponding miss Cybersecurity Framework classifications, which happened to be Identify, Protect, Detect, Respond and Recover. Excellent. Well Patrick, thank you so much for for the discussion today. I really appreciate all the site Yes...

...by back pleasure. Thank you very much, and thank you listeners for tuning in subscribing to B two B Tech Talk with Ingram Micro. If you like this episode or have a question, please join the discussion on Twitter with the hashtag B two B tech Talk. Until next time, I'm Shelby scare Talk. You've been listening to B two B tech Talk with Ingram Micro. This episode was sponsored by Ingram Micro's Imagine Next. B two B Tech Talk is a joint production with Sweet Fish Media and Ingram Micro. Ingram Micro production handled by Laura Burton and Christine Fan. To not miss an episode, subscribe today on your favorite podcast platform.

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