B2B Tech Talk with Ingram Micro
B2B Tech Talk with Ingram Micro

Episode · 2 months ago

What sets Dell apart & the future of desktop setups w/ Dell & Nerds That Care

ABOUT THIS EPISODE

The desktop market is full of would-be contenders, but there is one who consistently rises to the top. Why? 

Dell has survived as one of the most highly thought of desktop and laptop vendors for over 25 years, and that feat is not merely a result of luck.  

Devaughn Bittle and Patrick Cash speak with Don Hinkley , Senior Outside Regional Sales Manager, David Pollina , Account Manager, and Mary O'Brien , Account Executive from Dell, alongside James Rocker, CEO at Nerds That Care, about: 

- What sets Dell apart from other vendors

- Top tips for purchasing and selling equipment

- What the future of the desktop industry looks like 

To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk 

Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify , Apple Podcasts , or Stitcher . Or, tune in on our website.

You're listening to bb tech talk with Ingram Micro, a place to learn about how to grow your business and stay ahead of technological advances before they become mainstream. In today's episode, we're introducing a new business and technology minded series brought to you by Ingram Micros SMB alliance community, called as the gears turn, hosted by two Ingram Micro SNB alliance council leaders, Mr Devon biddle and Mr Patrick Cash, both successful MSP's and both ready to call the business of it as they see it. So, with that said, let's make it happen. Welcome to as the gears turn. Devin, what's up, buddy? How you doing now much? I'm good. Now are you, Patrick man? I'm ready for another episode, Dude. We are going to have a lot of fun today. Volume two. So you know, guardians of the galaxy. Did you know? Multiple releases? And here we are with with the Dell team. Yeah, and that's my popular demand. Actually, yeah, absolutely. And an addition, we have a changeover from the group of Nurds, the care everybody's favorite and Newest Council member, Mr James Rocker, is going to join us today as well. James, welcome, thank you guys morning. Yeah, absolutely. And then, yeah, same team from Dell. We've got down Dave and Mary Online and we're going to suck consumer side of things today. So, guys, thanks so much everybody for jumping on with us. No problem, happy to be here, Patrick. We appreciate the opportunity. Yes, I've here, my pleasure. So Day. Let's kick things off with a walk through the evolution on the laptop side of things at Dell. You help us with that? I would love to. So it has come come, three hundred and sixty. It's been interesting. I will say when I first came over to Dell through distribution specifically, Don hired me to do prints, but we also did laptops and if any of you is aware of the lie, we did Bostrow. That's all we carry. We carried laptops, Vostros and some other stuff. So back but two thousand and eleven, two thousand and twelve, that was our that was our kickoff into distribution. Was Selling del Vostro and and print product. So and what Dave doesn't tell you, you know it, Dave doesn't, is he killed the printer. So we know. I even have prayer. Yeah, prayers. It is prayers is gone. Yeah, that was our that was our money shot. Right. There was printers that it. Printers went away, but Vostros also went away. It was, you know, an introductory, mostly consumer line of product that was brought over to a commercial industry. To say, you know, we had some issues with Vostro, I guess, would be a massive understatement. I remember back in those days Mary was actually on the DEL team and I can't remember what our our mayor rate was back then. Mary I return rate was back then for Vostro. But they it wasn't a very, very pretty situation. So we really pushed and it's interesting as we became more relevant with Dell as a company because, you know, they were very new to distribution. We all know Dell was a direct company and one day they said, hey, you know, you know, maybe we can reach out reach more customers that we weren't able to reach if we just maybe use this thing called distributionist ingram micro thing, and it was it was brand new. I mean done really is the godfather of the whole thing because he was a one who brought Dell into distribution. He was the actual number one employee, you know, in regards to della distribution. So, you know, as we became more relevant within Dell, they noticed, you know, we were making sale, we were selling Vostro, we were selling print, of course because of me, naturally, and they decided to...

...let us gradually brought in our line of product that we were selling. So from that Vostro came our obvious are latitude series and again we started off intro line. So I honestly we started off, you know, a large amount of laddie threes, couple of fives and seven, but really the low end side of the business. And again, as we gained credibility with in Dell and they realize hey, you know what, they're not just selling to the same old people that we already sell to. They're actually selling a new customers, are selling a cost vers we couldn't reach before. They're getting a lot of breath and new organic business, they started to increase our product portfolio and to the full line that it is now. Over the course of twelve years now we have really everything that people. People want to that. Do you guys sell everything Dell cells? Yeah, yeah, we sell every single thing that Dell sells, the full laddie series of three, five, seven, the opties that all the form factors, a micro in the many of the tower, the ultra. So yeah, so it started off, honestly, from Ground Zero and just really due to, you know, resellers like we have on this call that that grew through distribution. It probably never would have grown through through Dell directed, all honesty, you know, and I can't answer that question for you guys, but I don't know if it would. Dell direct was the only option we've on this phone call right now. If you guys would be selling as much dull as you are. But due to US having success with resellers like you are, portfolio grew by leaps and bounds to the point now we're again. We carry forty million dollars on hand and we do close to three cores of a billion dollars in sales a year. So yeah, well, in before I kick it over to down and Mary to talk about you know, some a little bit about the desktop in the ultraform factor, which is new issh I guess, maybe new to a lot of listeners that aren't using that product today. James, letsts talk about your story a little bit because I know, like like us, you're we're dull business has really kind of changed over the last couple of years and you know, give us some insight to what that transacting through. You know the del Tema at Ingram has been like for you. Yeah, thanks, Patrick, I appreciate it. And, just like Dave was saying, I was reminiscing a little bit there when you were talking about the Vost trow, because early on in my early on in the nerds career, that's what I was doing, just servicing smaller customers, trying to find them the best possible price for a great solution, and the post row was often an option. A lot of times that that we would look to our businesses, you know, transition to tremendously over the years. We were at Dell direct client for for quite some time, ran it to Devon and the story goes on from there. Where how we you know, connected with the SNB alliance and and Ingram micro and that's exactly what we took advantage of. We saw the advantage of the resources there, the expertise guys like Dave and down here, who and mayor and of course Mary who provide the expertise to our business, to our associates here at nerds that care to help drive the, you know, right solution to all our customers. We can't be experts of every possible product, you know, we know the latitudes, we know the OPTUPLEXES are the way to go. You know, I can't tell you every doc model, but call one of these experts over there. It's like, you need this one, you need this would be a better fit. This one can support more monitors, and having those resources really at your fingertips has really what's been able to drive our business to the next level. And now we do all of our del business through Ingram micro and I could tell you it really transitioned and change our business for the better. And I would say that was probably like around two thousand and eighteen guys where we really started connecting with Ingram taking it to the next level. And as you could see while we're here, based on the numbers of what our company's been doing, we've had tremendous success now. It's fantastic. And so, Dawn Mary, let's transition from you know that...

...a little bit and and let's talk about the other aspect of the endpoint. So, you know, Dave kind of hit on laptops. Let's let's talk desktop and certainly the ultraform factor, because I think that's a pretty good push for you guys right now. No, it definitely isn't big. I was just looking at the inmatory port this morning. We have overs sixty nine APTI choices in stack today and Ingram for you to buy. So we have definitely grown the desktop business and we have everything from the APTIS S, were introducing new ones, the S S and we have rebates and a large choice of those appy skews. Yeah, we're also through some incentives out there to try to move some things out this week for the Ingram Reps. you probably getting some calls from them to because we have some big push on push some optis. So and there are some great, you know, great solutions out there to when you started about talking about these ultraform factors and such, you know, you know about video conferencing or, you know, any type of advertising and offices and things like that to great things to use these ultras because you can wear them up with some wireless things and get your customers, you know, doing doing advertising in different places and all this make it easy for them and we have some great solutions and Mary can talk a lot about the the monitor solutions we have, both touch and regular. I mean I'm thinking for the APTIPLEX Micros. We can mount them via integrated PC slots behind these large conference monitors that we carry, those seventy five, the eighty six and a half. So there's a great opportunity there for everyone to take advantage of and we definitely have a great pricing through the registration and also, like Dad said, to discounts. So, Mary, this is a great segue into displays and peripherals. So I had no idea that they'll carried US seventy plus inch, you know, monitor for a conference rooms. But I of course knew that they'll carried monitors, very nice displays as I might say. But can you talk about the history of Dell displays and docking stations, maybe even some peripherals or other attachments that partners aren't necessarily thinking of when they are selling? They'll products that they you know, could help them. Sure, sure, so a Dell carries a large factor of displays. They started out with the e series, the empty level displays that we carry. They started up with like the Nineteen Chin and nineteen inch. It is grown to the twenty four and we're we had twelve selections on that for the e and two level and the P series, which is corporate level. So that's where a group from there we started adding on the Ultras Altos, are the beautiful of displays, like the graphic artists use, executives use in the corporations, and it grew from there. It grew to the conference ones, like you said, to the sixty five inch, the seventy five inch and the eighty six and a half inch, and those are the large conference monitors that are very popular with the corporations right now, with the universities. And the eighty six and and half inch was it latest one that we introduced, and I think it was about two years ago. These are all white gloved delivered to everyone and their phenomenal, their phenomenal to use. And I'm trying to think of there's anything else. I forget that. No, no, I think I think the big thing is is, like a lot of people don't think of when you're talking about monitors, doing deal registration and locking in so we can get your special pricing, you know, and then with Ingram we also have a lot of other funds that we can throw it throughout deals, you know, all the way up to seven percent, depending on who the end user is, different opportunities. I think the big thing is is don't just, you know, go online, look at a price and say, okay, this is it. I mean, there are so many things that we try to do for the SMB community and for the smbn users. You know, it's we want to we want to make you competitive, we want to have you have an an excellent offering, you know, for those for your end users, and you know, and you talk about doc and even you know a lot...

...of stupid things you think at. You know, a mouse, right, you know, you don't think of it, but and you don't talk to your customer about it and so you don't sell it to him. Right. But guess what? They go to Amazon or they go to best buy and they pick them up. You know, I hate to tell you, you can probably make forty fifty percent margins selling a mouse, you know, and sometimes you will make as much profit on the hardware piece of it's selling the peripherals as you will the notebook, because everyone goes and looks at how much the notebook costs and they just pound you to death. And I trust me, we pounded by Ingram. You get you pound Ingram and your customer punds are all about the notebook, but nobody thinks about how much they spend on the little things. Right. It's like, Oh, yeah, that's twenty five bucks. Are Just give it to me and you can make as much selling that stuff. And the problem is, and that's you know, I get on the people at Ingram all the time when, you know, David Marrio, get somebody requesting, Hey, I need, you know, a hundred desktops. Okay, well, what else is with that desktop? You know they need a keyboard, you know they need a mouse, you know they need monitors, but people stop asking the questions. Those are the things you really got to do is just ask that nest next question, because they're going to buy it. It's just really going to buy it from right. Well, it's the great point done. You know, as we've kind of matured our Dell relationship in through doing the business with our customers, we do the same thing. You know, it's like you're going to get an all in one. Nobody wants a wired keyboard and mouse, whether it's a desktop or laptop. And so we automatically just attached and sell a wireless Adele, wireless keyboard and Mouse Combo, and it's just it. It's the incremental pieces that take that transaction from, you know, a smaller point to a larger point. And if you're doing it on scale, it really does to your point, it really does start to add up. So what now? Go ahead and marry. Yeah, so one of the things we do do is follow up at all the quotes and we do notice that eighty percent of the quotes are not these editions of peripherals, of the displays are not added on, and that's what we want emphasized everyone is please add on, because that's where your money is, is in those like Dan Sag, in those purp erls and in the manitors. You know, and we emphasize this to everyone, where this mice ingram carries over five million dollars worth of peripherals. The ship out same day from the warehouses. So, you know, I just want to add added Dan that you know, there is plenty of sack at Ingram to buy whatever you need for the extra. It's actually been very interesting because over the last what couple of months, guys, no one's had docks. Della's had docks and there's a lot of universal docks that we carry. So we're getting a lot of push over from other vendors going, you know what, this this order has been a whole for three months. I can't get docs. We're like yeah, you know what, you know. Again, I go back to the relationship and I go back to Dell trusting distribution to carry a lot of product that no one can get and even the dull has a hard time getting. is they're shipping product to us. We have thousands of some of these scues, thousands of docks on hand. So it's pretty amazing seeing these hardcore, not going to name who, these hardcore Dell competitive vendors out there that are coming to us going hey, we need your help. Like Oh, all right, you need our help. Noll, excellent, let me sell you some docs. And you know, why don't you try a couple displays? And people forget to you know, look at dull right, Dell is you know, we're known for our laptops. We're non obviously the server, the storage side that the clients I when it comes to let laptops and desktops, but Dell has been the number one display out there for what is it? Very Twenty Yep, for years running, twenty five years, and it's award winning. It's just not displays. Their award winning number one globally for seven years. So you have to remember it that they really put work on a detail and they're beautiful displays. Beautiful all the way from the eat series, where you can they do have two displays that can move up and down, where they never had before, to the p series that everyone buys. Are Very popular with us right. So let's bring the Nice opening for us and day mentioned the other groups. One vendor I will bring up, just because they don't really sell a lot of stuff, that we saw a lot into it, Ingram, is the apple group, because we have a thunderbolt doc you know, the Apple Apple teams use and...

...they use monitors because they don't have their own monitors now. So a lot of those customers come to us. So it's just it's a good relationship we have with a lot of Po and I'm going to and I'm going to bring this up because I always have to plug this and I'll always plug this until the day I leave. They'll work. I believe we truly are different than any other vendor when it comes to all things desktop and laptop, because we cater to you, and when I say you, I mean we cater to Midtier, and I'm not going to say that that's the case with our competition. We go to market with SMB and midtier and that's ninety percent of our budget, literally, and and and, God, I'll give the numbers to show it. When we go to market and we have our coreally meetings, aware and when he's going to go, where our focus is going to go? It's going to go to midtier and those product, those products, they're going to go to SMB and they're going to go to SMB alliance first. I don't. We don't shop the big guys. That's great, other people do. We don't focus on it. Our focus a kid, you, not as on you and and we have our corelly and in monthly meetings, executive man and they look at this stuff because that's where they want us to focus on. We're not going to focus on the NSPS. We our growth focus is on SMB and midtier because that's where we can make a difference. That's what rents where of the personal side we can make a difference, and that's where the strategy we're putting in place can make a difference. When we put product on hold, which we do it all the time, right, I didn't think we get in stock. Right, if it's a fast moving skew and there's not a lot, we throw it at hole so nobody can see it, and then our internal reps go to resellers, just like you guys, and go hey, you know what, you know, we've got stock. Don't trust. What time to line? You call us and we pull that stock and what's called allocation and we make sure that you guys are taking care of so when it comes to all things, especially when the crunch came for displays, Mary was running ound like a like a maniac, because you know, there was twenty four displays were gone. You know, Docs were gone. Only got me in. We're not going to open them up and let you know some sp we all know we're talking about. Take all threezero of them, right. You know, we let you guys have at it for a month and whatever's laught, we are, you know, throw it out there and a lot of takes it. So that that's and I'm always been plucked out, because that is our goal to strategy, as some these are go to strategy, whether it's opties are laddies are displaced. Our focus is directly dedicated to resellers like you guys. Dave, I don't remember sending you my show notes. However, you basically just answered my next question. Sitting. It's a wrapperd yeah, exactly. I think you know this was kick it right there. But as a follow up to that, James, tell us you know a little bit further about what the community and the Dell community relationship has been like for you guys and with your business with doll yeah, it's like all the secrets that you wanted to know about business right and how to navigate vendors and relationships properly. You learn the secret sauce right here inside this community. There's so much. I learned just by having a few appetizers or a quick beverage with the team in a you know, it in an unformal setting. The formal settings are incredible, of course, right, but it's that Info, it's that you know when you get that close intimate setting with someone like Dave, someone like marry, someone like Don, someone on the team right that's willing to help is when that's those conversations start, you know, formulating that the brain power that helps you make better business decisions with kind of this secret sauce a bit. So whether it's, you know, spiffs, whether it's, you know, just like Dave was saying, a little bit of the allocation stock, like Mike on our team deals with that. I want to make sure he knows about that. I want to make sure how we can navigate that and that the team here is navigating, like you know, those things. So even coming here today on the podcast, which thank you very much, this has been amazing. You know, hearing some of this terminology and some of these words that were using here...

...also helps, and I then these are takeaways from me here today as well. So thank you, guys, and you know, thanks for everything Dell, and I'll say I have a beautiful Dell screen right here. It's amazing. I got my latitude sitting over to the right on this amazing doc here a dock at the House right at docket my desk, a dock at the Future Beach House that I don't own yet, but you can imagine what it would be like with my doc they're with my screens kind of looking into the the ocean. Right. So we'd loved everything Dell here. A majority of our hardware that's out in the field to our clients is Dell and we choose that strategically for for many, many reasons that you heard today. So you know, that's my story and I love being here with you. Guys. Please hopefully invite me to the next one. And thank you, Dalla, and thank you Angraham and thank you guys. Thank you, has and be alliance. Trying to figure out how you got monitors. Devin, we need to talk offline. I agree. I thought we could bosh that, but that out to this curve display is incredible. I absolutely love it's a curves plane and yeah, it's like find out about it is forty something and hit's a guy. Never I don't have one of Geez. Well, CRT first, it's exactly I got four colors. You'RE YOU'RE gonna get sixteen bit by the end of the year. It has to warm up when you turn on. You're right, the glow that comes off of those things. If you guys want, if you guys want the good stuff, listen, stick with me, right. I've obviously got some INS here with the team right, talk to me at some of these events. Let me know how I can help your business as well, and I think that's what the community obviously is about. It's helping your business, you know, generating these ideas together and helping each other move each other's businesses forward. So yeah, we'll come to your beach house. So that's says great and look at want to defer to that. Me Too, and I want I did want touch. I one think Dave mentioned about, you know, support and SMB and why we do it and stuff and how we track things. One thing at dull that we do on this is on the back side, is they know everybody's data driven right, and the one thing that they look through the through distribution, we track what we call new end users, and a new end user we look at a somebody who hasn't bought in the past eighteen months and through distribution, through dull, we've added over for thought, over last year we'd ordered over fourzero new end users and a lot of that is strictly because of what we do to you know, New York Group. And so when we when people inside a dull see that, they see the value of what we're doing, and so that's a big thank you to you that we want to put out there too. So yeah, I think that shows too. I mean there's you guys have gone above and beyond to help out the SMB community, you know, especially with through the pandemic, with inventory issues. So you guys have been awesome partners. One thing I do on it, and this is kind of a you know, it's funny we all get up in front of the first time we get in front of people as im going to thank you for your business and I think any I always want to thank you guys for a business. But the one thing going through out there to the community, and I truly believe this, is, you know, there was a some term start out during the pandemic. You know, you know about you know, nurses and doctors and all these people. I think some of the most unrecognized people out there was the people like yourselves. It people out there that kept this world going. What I mean by that is how many businesses would have failed if they hit didn't have some support on the background helping them out, getting websites up and going? Know, when you think about restaurants and all these hospitals who had to upgrade schools had to get out these things. So I think a lot of you guys were really unrecognized in the things you guys did out there to help keep this country going, you know, for the past, you know, two and a half years, and without a lot of guys like you, people would have fallen down. You know, businesses. It amazes me how many businesses did not fail during the pandemic. We kept waiting for him to fail, but when I look at right like I sa a restaurants and schools, there were so many good it people out...

...there that kept them going. But you guys haven't been recognized by people. I think you should. I just that's my little thank you out to you guys what you guys did also during this. So yes, thank you. So Patrick, should I go through the popular question? I must these it. It feels like that time of the show. So, you know, take it away, buddy. Okay, so last question. So where? I'm going to go around the room for this too. So where do you see technology going in the next year? Dave and Donna, I know you both have answered this question already on the podcast, so I'm going to ask you to pick something different and let's start with you, Dave. I can't remember what I said last popular of these podcasts. Man, it's been nice and I think I'm kind of for blank and what I said, but I'm going to I'm going to say because I have younger kids and I see at home being the wave of everything and we're dealing with that Ingram right now, we really are, and it I see good and bad, I really do. I see the ability to hide behind being at home, and what I mean by that is there's something to be said about being facetoface, there's something to be said about being in the office, there's something to be said about being in school. We've all seen the good and a bad of it right, you know, with the kids and the issues ahead, I see but but I I don't see that stopping because that's our exgeneration where they are so used to being at home now. So now it isn't you know, what kind of culture does that company had before I go work for there? It is. What kind of laptop are you going to give me if I work for you? What kind of technology are you going to what am I going to get? Am I going to get some old gateway and Don Crt Monitor, or am I going to get a brand new curve and in a dull nine series? What am I going to get? And it just for me personally, and I again, like I said, I have four young kids. I see it because everything is remote. Interviews our role now, and even for local companies, which is weird. Interviews are remote. You know, you don't go in the off and talk to the me you have a remote interview. School Ingram microl right now. We never thought in a million years. We talked about how Ingram micro was literally like working at the Stock Exchange on court end, and we were laughing at that the other day, saying, man, they'd have announcements and it was wow, and we denounce all the big deals and all this up and now we walk in there and it's like a gun like a like a Western gun show. You hear the tumble weed rolls by and you hear the whistling in the background and no one's there because everyone wants to work at home and a lot of you'll truly believe, and I don't believe this, but they're more productive at home. I'm more of a facetoface guy, but I don't see the stopping. As a matter of fact, I see it gaining scene and I see even stingy old muppets from the top roll like myself and Donn and Mary having to understand that this is the future. It is not going to change because this new generation, this is what they haven't brought up with, starting with covid right as they great Beta, the Great Tester, and this is what they're used to now. So I see work for a home being an aim, number one priority. Talk about cloud and stuff like that, but for me personally, I see it being worked from home. So obviously Mary is going to be instrumental in that, with all the docks and the displays and all the assass Reis and stuff like that. So that's my opinion and and I agree exactly what days said. Work from home seems I'm old school. I like going in, I'd like speaking to the reps facetoface, I'd like to see what their opportunities are and but I do see work from home. I have three kids who are working to edtingrame now, so I want it's going to be an s andb and I can see where they lose some of the connection they need. And I emphasize to all the young people to please try to get in there least two days a week, try to speak to all the vendors you can. And you know, working from home is great, but I...

...do like that personal touch. I like to see everyone make sure that they're all right, and so I enjoyed going get to ingram immensely. And Yeah, we are the old people there, but you know, but I like both ways and I'm hoping engrme keeps it that way also. Yeah, all right, James, what do you got plan? I love being in the office. I you know, it's tough for me to admit that. That's probably you know what exactly what Dave and and marry you're saying here about working from home. You know, and that's going to bring complexity into how we managed devices and people, compliance and security. So, you know, working in an office puts everybody under the same behind the same fire wall, puts everyone under the same roof, let's say. Right now you have everyone on their own little individual islands. It's going to it's going to create lots of opportunity for, you know, managed service providers and managed security service providers across the board to you know, cater to the client, to help them understand how they need to stay safe and secure. You know, obviously I love my laptop and the ability to take it out of my office, bring it home, have the screens there. So I can't argue any of that urging everybody got. Let me ask you, James. So the question was where do you see technology going in the next year? So you just agree with them that that's where it's going, or do you have another something else? I do agree it's going to be hybrid right. But where I was going with that, and I apologize, thanks for getting it back on track, Devi, as you normally do, it is cloud right, clouds security right. We're already we're already seeing that digital transformation where everybody's starting to move their stuff to places like sharepoint, shared filing right, security with all things cloud, and I'm out here to just say cloud Devon is the future. But I feel like there's something else that's going to need to be driven for the home, right, that you don't know about yet. Whether it's a piece of software you know, and it is kind of exists where it's MDR Edr, but again, the clouds security around securing the individual at their location already does exist. When I'm not reinventing anything here, but you're going to see a lot more focus on that and helping people be a lot more safer in their homes with automation and software defined things and stuff like that. Yeah, well, and you know we coined I devin. I'm we're going to take credit for it. We could, I agree, work we'd work from anywhere, right, not necessarily work from home, but work from anywhere. Last year when we launched the PODCAST, because that's the thing. I mean, you know, we're all going to be at Your Beach House in the new cuts, right, that working from anywhere. And you know the complexity of, you know, just an inoffice network environment has has enough of its own. But then you add you know, somebody working from a hotel, working for a resort, working from, you know, the Beach House, and you have the kids doing school and you know everybody's ipads and iphones and all these interconnected devices and you know, are you segmenting your work device from all of those other devices? And you know most people don't, and so it yeah, it's definitely, I think, a longer term plan that a lot of businesses are going to have to really start building a strategy around and US as MS P's need to be building, you know, building with them those strategies of you know, taking a most secure approach to that, because now you've created all these additional entry points. So just right, Chim in. My too soon. We never get to answer that question. I now we're right. Well, we did hold on. Well, we did when we were introduced. I was like right, you know, I mean that was that was a year and a half ago. And Yeah, things change and you know, as James was going off on his tangent, I was like, wait a minute, that was helpful for the podcast at least. Let's done. I want to hear it. Don has to say on that too. So okay, I guess what that was going to say for it. I guess. Oh Day if yeah, I got let's go, let's play a game. As a service. Nope. Well, I talked about as a service last time. The one I'm going to talk about will be our...

...next podcast, because we're pretty excited about this. It's not so much a new thing, but it's something new that we're going to bell is going to be doing through distribution hasn't even been rolled out yet, so this is kind of like an exclusive thing that's going out to all you guys, but sled we are now every new contract that gets that dull is getting on. We're writing distribution on those contracts going forward. So when the new NAS bow contract comes out, we're going to run it through distribution so that resellers will be able to buy off the contracts as they go through distribution, which we have never been able to do before. So it's going to make things a lot easier for a lot of resellers are just purchased right through distribution. As we get going forward, it's not just as well, it's going to be all the contracts that are out there existing once we can get people on them. If you know, if there's a contract that's going for another year something, that we are going to be able to do that. So we're pretty excited about that. We've had two calls on US so far. Ingram's got to fill out some paperwork which we hope to have here probably within the next we can a half, and once that's Thatt to go, we're going to be able to start getting get them on the contracts and then getting you guys on the contracts also. So we're pretty excited about where that's going to go. That's great. That's great news. That's that's a big deal. Yeah, concrats, some of these laptops obviously are equipped now at the g you know, built in cards, right, so work from anywhere is really that also keeping the device in your situation more secure that way, rather than jumping on free Wi fi starbucks or something like that. Right. So, yeah, I like that. But you definitely have the cybers. It's a security you know, we have tons of solutions. Are Tons of solutions out there. I mean it's like you say, it's becomes much more difficult, but it's great for a tee people because you're going to be able as so a lot more things, because a lot of people don't think about the end points and keeping them secure for other right, other people. That's a nice part of the dull laptop side to guys, because we're the only vendor that that has comprehensive ENCRYP, encryption in advanced authentification on our laptops at built in as you get them. Yeah, so we're the only vender that rolls that out leading edge. We have malware protection and preventions from a single store. So it's right onto the box. We're trying to protect right before you add any type of anti virus running like that's a lot of the box we are trying to protect and obviously that's going to be paramount given a new, new world that we are in of work from anywhere. That's right, I agree. In the box we are, we are ready to go where. I can't say that the other vendors have those four highly sought after, high end demand features out of the box. So it definitely puts us in the lead when it comes out of the box security. So yeah, and then it worked many where. We do have a doll portable monitor is very popular. We've been selling a ton at Ingram. It's a fourteen age. You can take it anywhere. My daughter, who works for the Global Company, she travels with it and loves it. So we do have a portable managed we do keep in stack. I'm gonna need the part number. That's long after this, after this podcast. recharged. Yeah, just charged by via battery and then and you recharge it. Yes, that's that's awesome and I want to get quick. I've friend your quick props. Last time we did this too, and we all know Darren Goddessman and I was talking to don a long time ago and Don said, we're talking about SMB. He's like, you know what, you you find a specific leader and you follow him because you know great things are going to happen behind that specific leader. And even though I bust on Don and Don and I are friends and that's the reason I work at Del Right now, right if you find that leader that you like to follow and and you follow him. And Darren is the reason that we really got this implemented into SMB. It was our plan to begin with, but Darren honestly hooked us into SMB. And I will say this. I was an anger for two thousand and seventeen years right Dell, for ten years servicing...

...and Rams, twenty seven years total at Ingram. There is no better leader of any group. Adding your Mi girl and Darren, God has been Kelly Sanders, Kelly Fox at whole team Phil Henley, really quite amazing what they have done with this community. And I watched Darren and and you can tell I think in all of our years in this industry you can tell a phony from from someone who's real. Darren's real. He remembers you. Your remembers your name, your remembers your kids. Kelly Sanders. You know, just yesterday Kelly King Down was insulting down and I at lunch, you know, always coming over and always talking. Just such an inclusive, welcoming group. But when I talk about people to follow and groups to follow, it's obviously you guys. That's why we're here. But a big part of that it's Gotti go to Darren and Kelly and team because while what a what a remarkable what a remarkable team to follow by and it do always says, I wish we can clone there and put him at every you know, executive director position, Atingram micro, because maybe doing a heck of a lot. I don't with that guy leaving. I couldn't agree more. It's the reason we have the podcast, it's the reason we do what we do with the s andb community. So yeah, yeah, tremendous. A second that as well. Tremendous, tremendous people on that team and Darren is certainly an unbelievable leader. So Kate, agree with that more, Dave. So, guys, that's the close of the podcast. Patrick is lost in space at the moment. He's at the HS. Yes, he's worth he's decised to be a text, to be a picture. That's great. So thank you for the time, guys. We appreciate it. Yeah, thank you for joining us. And Yeah, is there anywhere you guys want to direct people for more information? I know, obviously Dell, just right to the Ingram Dell site. You know, we have a we have a store storefront. And then just talk to your your rap who can get you with to tell you who the the doll team member is that you can get a hold of or call Mary Day or myself at any time. You know, awesome. And James, do you have a linkedin? You know, handle you want to share with everybody or looking for new friends linkedin? Yeah, I don't know what my handle is. Unlike then, Geez, I apologize on that. Just starts James Rocker and and, yeah, and let's let's do the only one that shows up, I'm sure. So I'm sure I'm the only rocker on the planet. I appreciate that. Well, guys, thank you very much. This is it's been a pleasure talking to you. Always enjoy talking with you, guys. So we'll catch you next time for volume three. Right. Yeah, definitely good. Thanks. Thank you, everybody. Thank you guys. Enjoyed it by everybody. Thanks for tuning in to another episode of be to be tech talks, as the gears turn. Addition, you've been listening to be tob tech talk with Ingram micro special as the gears turn. Addition, hosted by Devin biddle and Patrick Cash, this episode was sponsored by Ingram micros SMB alliance. Be Tob tech talk is a joint production with sweetish media and Ingram micro. Ingram micro production handled by Laura Burton. To not miss an episode, subscribe to the show on your favorite podcast platform. If you're listening on Apple Podcast, we'd love for you to leave a quick rating of the show. Just have the number of stars you think the podcast deserves. Until next time.

In-Stream Audio Search

NEW

Search across all episodes within this podcast

Episodes (445)